FAQs

Please read below for our most frequently asked questions about In-School Field Trips, Field Trips On Demand, Video Conference programs and tutoring. For more information about our cancellation policy, visit our Cancellation and Change page.

FAQs

What is an In-School Field Trip Program?

An In-School Field Trip Program is an interactive and hands-on learning experience that takes place right in your classroom.  A Teacher’s Pet Presenter will bring all the required program materials to your class and cover curricular outcomes in an engaging way that is bound to captivate your students’ attention and leave a memorable impression.

 

Will a Teacher’s Pet Presenter travel anywhere for an In-School Field Trip Program?

Most of our Edmonton and Calgary Presenters are open to travelling to schools in different areas. Depending on how far you live from central Edmonton or Calgary, there may be a travel fee associated for sending a Presenter out to your school. Check out our Travel Fees for more information.

 

What will students be doing during an In-School Field Trip Program?

During a 2-hour long In-School Program, students will learn Alberta curriculum outcomes in an interactive and unique way, and if applicable, be guided through the step-by-step instructions on how to complete a unique craft and/or project. 

Depending on the program chosen, students may be asked to transition between different station activities. Needless to say, our development team created all our in-school field trip programs to incorporate creative imagery, dynamic curriculum content, interactive games/songs/activities and active body breaks when possible to keep your students motivated to learn.

 

What do I need in order to successfully run an In-School Field Trip Program from my classroom?

The main supplies required to successfully run an In-School Field Trip Program will be brought to your classroom by a Presenter. 

If there are any other specific requirements needed on the day of your program, such as access to a sink, extra support from volunteers or photocopying a handout, you will be advised ahead of time. A comprehensive Teacher’s Package will be sent to you prior to your program with specific preparation information and other important details.

 

Does the Presenter need access to any specific technology in my classroom?

Some of our In-School Field Trip Programs may require the use of your classroom computer, audio system and/or projector screen. However, you do not have to download specific applications on your computer since all of our materials can be accessed through a regular web browser.

 

What happens on the day of the scheduled In-School Field Trip Program?

Your Presenter will arrive and check in at the school office approximately 20-30 minutes before the scheduled program time. Please ensure that someone guides the Presenter to the correct room to set up for the session.

 

Do you have a minimum or maximum student capacity for your In-School Field Trip Programs? 

For our In-Person programs, there is a minimum fee based on 15 students and a maximum student count based on 32 students.

If your class size falls below the 15-student minimum, you will be still be invoiced for 15 students. However, you have the option of requesting that your Presenter leaves behind extra supplies for the craft/project for your scheduled program (if applicable) up to the 15 student count that you are invoiced for. For example, if you only have 10 students in your class, you will be invoiced for 15 students, but you can ask your Presenter to leave behind up to 5 extra sets of materials if you wish.

If your single, regular class has more than 32 students, we will do anything we can to accommodate your larger group size. Each student over the 32 student maximum capacity will be charged $18.00/student. Please contact our office at 780-434-8224 if you are booking a In-School Field Trip Program over 32 students.

 

How does payment work?

You will be invoiced for your In-School Field Trip Program AFTER the program has taken place. On the day of your presentation, the Teacher’s Pet Presenter will record the number of students participating in the program. You will be asked to confirm that the student number recorded is accurate.

The invoice for your program will be emailed directly to the individual in charge of the accounts payable at your school. 

All of our school programs are GST Exempt. 

 

What form of payment do you accept?

We accept payment by cheque, credit card, email money transfers or direct deposit. We are an approved vendor in many school districts.

 

What if I have students who are absent on the day of my scheduled In-School Field Trip Program?

All of our In-School Field Trip Programs have a minimum fee based on 15 students. Therefore, you will not be invoiced for students who were absent on the day of the In-School Field Trip Program unless your student count falls below the minimum fee. 

If you would like the Presenter to leave project materials behind for any absent students, the price for the extra materials will be added to your final invoice. The extra materials price varies based on the program chosen so please check with your Presenter, our office or website for rate information. 

 

What if I need to cancel or change my scheduled In-School Field Trip?

Please see our Cancellation and Change policy.

What is a Field Trip On Demand program?

A Field Trip On Demand program is an educational video presentation that covers curricular outcomes in a fun and engaging way while guiding students through the steps on how to complete their very own take-home projects.

 

How long is a Field Trip On Demand program?

The video presentation for each Field Trip On Demand program varies. The actual length of the program will be dependent on the complexities of each class and the preparedness of the students. During this program, teachers have complete control of how to facilitate the program and the pacing of this experience in their classroom. You may use the chapter markers within the video player to navigate the video content with ease. We have included a Chapter Guide as well that details each major section of the experience.

 

How long do I have access to the Field Trip On Demand program?

Once booked, you will receive a link to access the video content and supplementary teaching materials.

You are free to visit this link at any time, however, once you play the feature content video, you will have 7 days to watch it before it expires. You will not have access to the Field Trip On Demand video once the week expires. However, you can still access all other program-related information for the remainder of the school year.

 

What do I need in order to successfully run a Field Trip On Demand program?

Requirements for a Field Trip On Demand program are:

  • Internet connection (high speed recommended)
  • Reliable computer/laptop
  • Projector screen/Smartboard

 

What if I am unable to access my Field Trip On Demand program?

Contact our office at 780-434-8224 or 1-888-634-8738 (toll-free) and we will help guide you through the steps on how to troubleshoot the problem.

 

Do I need specific programs or applications for this field trip program format?

No, Field Trip On Demand programs are web-based and work in all major browsers. They do not require special programs/applications. We will email you a link closer to the presentation date that will allow you access to the program.

 

What do I have to do to prepare for my Field Trip On Demand program?

Preparing for each Field Trip On Demand program may vary depending on the topic so please refer to the comprehensive Teacher’s Package attached in your reminder email for important information regarding your scheduled program.

 

What if I need to switch the date of my Field Trip On Demand program?

The start date entered in our booking system refers to the day in which you want to receive your project materials by and is typically the earliest you would like to start your program. You do not need to facilitate the program on the specified date however and can start the field trip whenever you choose.

If you require your materials right away, contact our office as soon as possible. We cannot guarantee materials will arrive on time if we do not have at least 15 business days advance notice of your change request.

 

Where do I pick up materials/supplies for the take-home project?

All take-home project materials are shipped directly to your school or home. It is crucial that you keep us updated with any changes to your class size as the number of projects sent to you will be based on the number of students recorded in our booking system.

 

When can I expect to receive the take-home project supplies in the mail?

We will ship all project materials to you approximately 2 weeks before your scheduled Field Trip On Demand program.

Please ensure that you have enough projects for your students as soon as you receive the order. Contact our office immediately if you have any questions or concerns.

 

What if I need to order more take-home projects for my class?

Contact our office as soon as possible if there are any changes to the number of students participating in the Field Trip On Demand program. To avoid additional charges and any delays for your shipment, contact us at least 15 business days in advance of your scheduled program date.

If you need additional projects after we have shipped the materials to your school, there will be an additional charge for shipping the second time. Please be aware that if the number of students changes once we have shipped the materials, we cannot guarantee that the second shipment of materials will arrive on time for the program.

 

How does payment work?

You will be invoiced on your booking date. You will be charged for the number of sets of materials you requested upon booking. This invoice will be emailed directly to the accounts payable individual at your school. Payment of this invoice will be due upon receipt.

If you require additional sets of materials and we have already shipped materials based on your original booking amount, we cannot guarantee that the second shipment will arrive on time. Shipping charges will apply.

We do not provide refunds for materials already shipped if you need to decrease the number of material sets required and have not notified us more than 15 business days in the advance of the program date.

 

What if I need to cancel or change my scheduled Field Trip on Demand program?

Please see our Cancellation and Change Policy.

What is a Video Conference Program?

A Video Conference Program is an interactive field trip presentation that runs virtually over the computer.  In this unique program format, a Teacher’s Pet Presenter is streamed live into your classroom to lead your students through a dynamic slide presentation. The presentation will cover curricular outcomes as well as lead your class through step-by-step instructions on how to complete their very own take-home project!

 

What will students be doing during a Video Conference Program?

During the 1.5-hour Video Conference Program, students will learn curriculum outcomes and be guided through the step-by-step instructions on how to complete their very own take-home project. Every Video Conference Program is packed with creative imagery, dynamic curriculum content, interactive games/songs/activities and active body breaks.

 

What do I need in order to successfully run a Video Conference Program from my classroom?

A Video Conference link will be sent to you via email 5 days before your scheduled program. Requirements needed to run a Video Conference Program include:

  • Internet connection
  • Reliable computer/laptop
  • Projector screen/Smartboard
  • Webcam
  • Microphone

 

What if I do not have a webcam and/or microphone?

Having a webcam and microphone are important components to a Video Conference Program so that the Presenter can see your students and hear responses. The Presenter will also need to be able to communicate with you and the students to gauge when to pause or move on during the program.

 

What if I am unable to connect to the session during my scheduled time?

Contact our office at 780-434-8224 or 1-888-634-8738 (toll-free) and we will help guide you through the steps on how to troubleshoot the problem.

 

Do I need specific programs or applications for the Video Conference Program format?

No, Video Conference Programs do not require special programs/applications since they will run through a web-based program (such as Google Meet, Microsoft Teams, etc.). We will email you a video conference link closer to your presentation date that will allow you access to the program.

 

What do I have to do to prepare for my Video Conference Program?

The setup for each Video Conference Program may vary depending on the topic so please refer to the comprehensive Teacher’s Package attached in your reminder email for important information regarding your scheduled program.

 

Where do I pick up materials/supplies for the take-home project?

We have great news for you! All supplies for the take-home projects are packed up in our warehouse and shipped directly to your school. The number of take-home projects sent to you will be based on the number of students recorded in our booking system so it is crucial that you keep us updated with any changes to your class size.

 

When can I expect to receive the take-home project supplies in the mail?

We will ship all project materials to you approximately 2 weeks before your scheduled Video Conference Program. Please ensure that you have enough projects for your students as soon as you receive the order. Contact our office immediately if you have any questions or concerns.

 

What if I need to order more take-home projects for my class?

Contact our office as soon as possible if there are any changes to the number of students participating in the Video Conference Program. To avoid additional charges and any delays for your shipment, contact us at least 15 business days in advance of your scheduled program date.

If you require additional sets of materials and we have already shipped materials based on your original booking amount, we cannot guarantee that the second shipment will arrive on time. Shipping charges will apply.

 

How does payment work?

You will be invoiced after the program has taken place. You will be charged for the number of sets of materials you requested upon booking plus shipping costs. This invoice will be emailed directly to the accounts payable individual at your school.

If you need to decrease the number of material sets required, you must notify us more than 15 business days in advance of the program date. Please be aware that we do not provide refunds for materials already shipped.

 

What if I need to cancel or change my scheduled Video Conference Program?

Please see our Cancellation and Change policy. 

Where does tutoring take place?

We offer one-on-one in-person and online tutoring. For in-person tutorials, the tutor will travel to the student’s home or meet the student at a public library.

 

How long are tutorials?

We recommend 1 hour tutorials for younger students. 1 ½ or 2 hour tutorials are available for older students and can be arranged upon discussion with your tutor.

 

Pricing

Includes (depending on the program and teacher):

  • One-on-one tutorial sessions
  • Diagnostic assessment (if applicable)
  • Additional time spent outside of each tutorial to analyze, plan and design an individualized program for your child
  • Weekly planning & preparation
  • All student resources *(Some ESL students may be asked to purchase workbooks. These will be sold to the student at cost pricing)
  • Communication with your child’s classroom teacher (optional)

*Prices are subject to change.

 

Do my tutoring hours expire?

All tutorials are pre-paid and are valid for up to one year. Any unused sessions may be rescheduled during this time period. No refunds will be given for unused sessions remaining after the one year period.

 

Payment

Sessions must be prepaid by semester prior to tutorials commencing. Payments can be made by post-dated monthly cheques, EFT or credit card. After the first tutoring session, monthly payments will be charged to your credit card at the beginning of each month. Please note: tutorials are prepaid for the upcoming month. There is a $50 charge for NSF payments.

 

Late Arrivals

If a student is late for a tutorial, the tutor will attempt to reach the student and/or parent by phone and will wait at the tutorial location for 10 minutes. If the student does not arrive within 10 minutes, the session is considered ‘Missed’ and the tutorial session will be charged in full. If the student does arrive within 10 minutes, the tutoring session will resume for the remainder of the originally scheduled session. You will still be charged for the full hour.

 

Absences/Cancellation

24 hours’ notice is required for ANY change in schedule or absence, with the exception of absences due to illness. Please contact the tutor directly to reschedule a session.

If 24 hours’ notice is not provided, the session will be considered ‘Missed’ and the session will be charged in full.

In the event of illness, a minimum of 3 hours’ notice is required in order for your tutorial to be rescheduled to a later date. Less than 3 hours’ notice will result in the full amount of the tutorial being charged.

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Teacher’s Pet Educational Services, created from a desire to provide extraordinary educational experiences, offers support for teachers and parents. We supply the tools to engage students while saving you time and resources.

CONTACT

Phone: 780-434-8224
Toll Free: 1-888-634-TPET (8738)
Fax: 780-469-8229

11215 – 180 Street
Edmonton, AB T5S 0B4

Monday – Friday
8 am – 4 pm